The Invisible Delinquency Spike The auto lending industry faces precarious conditions. While inflation appears to be stabilizing, the health of consumer lending portfolios is concerning. Invisible spikes in delinquencies are hidden by deteriorating credit quality and masked primarily by the "denominator effect" of recent origination volume. Still, they are clearly evident in the acceleration of roll rates and the changing velocity of bad debt. For Chief Risk Officers (CROs) and lending executives, 2026 requires decoupling traditional credit scores from being the only, or even primary, indicator of a consumer's ability to repay a loan. The models built and validated during the 2023-2024 post-pandemic recovery are effectively "fighting the last war." They were designed to predict default based on historical payment behavior. The models in question, however, are now deployed in environments in which acute liquidity problems and sophisticated, industrialized fraud are critical components of borrower behavior. Fraud losses reached a…
Due to rapidly changing borrower behavior, economic uncertainty, and technological advances, traditional lending underwriting models are increasingly struggling to distinguish low-risk borrowers from high-risk ones. Inflation has also affected the affordability of Prime borrowers, creating a false sense of security that a generic FICO score does not capture. Simultaneously, the democratization of generative AI has equipped fraudsters with industrial-scale tools to manufacture synthetic identities, resulting in a massive increase in synthetic fraud attempts and exposing lenders to billions in potential losses. For Chief Risk Officers (CROs), Chief Lending Officers (CLOs), and Heads of Data Science, it’s no longer enough to focus on digital transformation or improving efficiency. The new reality is that the lag between market shifts, like sudden drops in Electric Vehicle Values, and a lender’s ability to respond can have immediate implications for profitability. Traditional credit decisioning systems that rely on manual model updates and occasional policy or…
You launch a major marketing campaign for a new product, backed by a substantial budget and heightened expectations. The team has done its homework, segmented the customer base into broad, logical categories like “high income earners,” “recent website visitors,” and “loyal clients.” As results begin to arrive, however, there is a sense of disappointment as all key metrics, including lackluster engagement, flat conversion rates, and low Return on Investment (ROI) show that the campaign has failed to resonate, despite the high effort and expectations. While failure of these marketing efforts can often be attributed to poorly planned product placements or marketing strategies, another problem can frequently be at the root of the failure. The flawed premise that all customers in the large segments created were monolithic. The fault lies in the belief that “high income earners” is a uniform segment, when, in fact, there are several sub-segments, each with unique…
Finding Growth in a Crowded Market For mid-sized lenders feeling squeezed by high funding costs, persistent inflation, and fierce competition from every corner, the traditional playbook is showing its age. The strategy of fighting for the same, ever-shrinking pool of prime, easily scorable borrowers has become a zero-sum game. Growth is incremental, margins are thin, and differentiation is nearly impossible when everyone is chasing the same customer with the same tools. The untapped opportunity, however, isn’t in winning a larger slice of an overly contested pie, but rather in tapping into a large, misunderstood, and underserved market. This is the reality of “thin-file” applicants, a potentially significant asset for future growth for mid-sized lenders. There are millions of “invisible primes,” creditworthy consumers systematically overlooked by legacy systems. In this post, we will quantify the market that has been hiding in plain sight, diagnose why traditional methods are structurally incapable of…
The digital shelves of ecommerce stores are in perpetual motion. Market trends shift, customer behaviors evolve almost in real-time, and competitors are just a click away. For online retailers, simply knowing what happened with ecommerce performance (for example, that your conversion rate dropped last week) is not enough. The real competitive edge lies in understanding why. Why did 68% of potential customers abandon their shopping carts? Why are some product recommendations wildly successful, while others fall flat? Why do specific customer segments spend more, and what makes them loyal? What drives repurchasing behavior? In the customer journey, what pushes them from consideration to purchase? For mid-sized ecommerce businesses, the struggle to answer these "why" questions is immense. Ecommerce businesses possess a goldmine of customer data – every click, every view, every search, every purchase, every return. Despite the abundance of data available for ecommerce customer analytics, extracting actionable insights often…
Introduction: The Importance of Manufacturing Yield and Quality Optimizing yield and maintaining high-quality standards in manufacturing processes is critical to the profitability of manufacturing companies. The Cost of Poor Quality (CoPQ) — encompassing scrap, rework, rejects, and recalls — is widely estimated to consume between 5% and 30% of gross sales, potentially reaching 40% of operational expenses in sectors such as the life sciences. For example, McKinsey reported that a semiconductor firm lost $68 million due to yield issues and that scrap rates in complex processes could exceed 20%. Achieving consistent yield and quality is increasingly challenging in the manufacturing industry. Modern manufacturing processes generate vast quantities of complex data from diverse sources: sensor readings (temperature, pressure, vibration), Manufacturing Execution System (MES) and Supervisory Control and Data Acquisition (SCADA) parameters, material data from ERP systems, environmental data, equipment states, operator inputs, and customer data. Manufacturing companies track Key Performance Indicators…
A Guide for Chief Risk Officers Navigating the AI Revolution. Introduction For Lenders, the way data is used for credit decision-making is undergoing a profound transformation driven by the convergence of Deep Analytics, Artificial Intelligence (AI), Machine Learning (ML), and Large Language Models (LLM). The combination of these technologies and the unprecedented explosion of available data has represented a significant opportunity in recent years. While AI-powered technologies present substantial challenges for Chief Risk Officers (CROs), this shift also opens a future where the accuracy of risk prediction, understanding underlying drivers, and mitigating exposure to poor lending decisions move from a competitive advantage to becoming a core business requirement. Leaders at financial institutions face growing pressure to make accurate, fair, and expedient lending decisions while staying within the bounds of regulations and managing the headwinds of economic uncertainty. This post explores how this AI-powered revolution reshapes credit risk prediction practices, offering…
If you use Salesforce, you’ve likely been swimming in a sea of sales data. Leads, opportunities, accounts, contacts, activities – it's all there – and it’s just the start. You also probably have dashboards showing top-level key performance indicators (KPIs): overall conversion rates, sales pipeline value, and deals closed, and likely a sea of custom sales reports for all those “one-time” requests. But there is a ton more value hidden in all your sales data. Underneath all those dashboards and reports lie the fundamental drivers behind your business growth – and failures. Why do some leads convert while often seemingly similar ones stall? What sequence of activities or combination of attributes signals a hot prospect from a tire kicker? How can you optimize your sales activities and sales team performance to influence your underperforming sales reps and get them closer to your closers? How can sales leaders spend less time…
Introduction Today, we announced the launch of dotData Insight, a new platform that leverages an AI-driven business signal discovery engine augmented with GenerativeAI - deriving business hypotheses beyond uncovered signals. dotData Insight directly explores millions of possible data signals from convoluted enterprise data, frees data analysts, business intelligence professionals, and power users from weeks or months of repetitive trial-and-error effort, and delivers valuable and unseen insights. https://youtu.be/vIpD4JsUAQw?si=t_iTR-g8CNoWUtR2 Move From a Single-Threaded Analytics Process to Multi-Threaded Signal Discovery Business Intelligence (BI) systems have been around for decades, yet according to VentureBeat, 90% of executives still struggle to use data to make decisions. The problem is inherent in how BI systems were developed - and in how they were intended to be used. BI systems are ideal for providing business users with information on “what” happened to the business. Whether in scorecard systems, dashboards, or static reports, they provide a static snapshot…
6 key ways advertisers can benefit from predictive analytics and how to get started Predictive Analytics, in its simplest definition, is just the process of using historical data to detect patterns and build predictions for future outcomes based on similar patterns repeating in the future. In advertising, this might include examples like using historical performance data from digital advertising campaigns on Google to build predictions of how similar campaigns might perform in the future. Unlike other forms of analytics - like dashboarding and Business Intelligence (BI) - also known as “descriptive analytics,” predictive analytics relies on mathematical algorithms to predict future outcomes. It’s a powerful tool for optimizing advertising spend. Why Predictive Analytics in Advertising? Predictive analytics, driven by Machine Learning, can be a powerful tool for data-heavy industries. The world of advertising, especially digital advertising, relies heavily on data but has recently been subjected to seismic shifts due to…
Why automating feature discovery and engineering will be a game-changer for enterprise AI Updated August 3, 2022 Data Everywhere Large enterprises have long known that data is at the heart of rapid decision-making and better long-term organizational health. Most organizations’ challenge is not deciding if leveraging data for decision-making is useful but how to do it. Anyone who’s been around the BI industry long enough knows that for years the big goal was “self-service BI.” The idea was that business users would somehow become dashboard mavens who could easily bypass and displace business analysts and developers to flood the enterprise with dashboards. Platforms have increased in complexity, and the reality is that analytics is still primarily performed by skilled analysts with in-depth knowledge of data management and visualization techniques. Fast forward to 2021, and the same conversation can be had about AI and Machine Learning - and how they will…
The business world is increasingly in love with all things AI. Included in this is the increasing demand for predictive analytics among enterprise companies. In fact, according to research firm Markets & Markets, demand for predictive analytics is expected to grow to an impressive US$28B by the year 2026. Forecasts are often educated guesses, but if demand for data scientists (the specialists needed for most predictive analytics projects) is any indication, the estimates might just be on target. In fact, in 2021, the demand for data scientists, as measured by job openings, grew by over 250% over 2020. Yet, with all the need for machine learning and predictive analytics, the reality is that over 87% of machine learning projects still fail. The past five years have seen a flurry of activity in the world of machine learning and predictive analytics with new tools that promise to make predictive analytics simple…
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