Press Release
April 22, 2022
dotData Transforms Telecom With AI
Realize the best customer experience, optimize network quality, develop new revenue streams by harnessing the power of AI.
AI-Driven Telecommunications
Telecommunication companies are facing increased competition and longer device upgrade cycles. Telecom must leverage AI-driven analytics to help lower customer churn, increase upsell and cross-sell opportunities for new services, and optimize network infrastructure for higher service quality and customer satisfaction. Leverage the power of AI to create a healthier bottom line and to produce new revenue streams.
How dotData Helps Telecom Companies
dotData automatically analyzes your vast transactional customer behavior data containing billions of records and discovers millions of feature hypotheses. Develop more accurate models for customer churn, B2B outbound sales, call center optimization, or network parameter optimization. Gain deeper customer insights through AI-derived features to personalize, automate, and optimize marketing and sales campaigns to boost customer satisfaction and retention.
How dotData Transforms Telecom
Campaign Optimization
Overview
Analyze customer attributes, historical behavior, and usage data to predict contract signing characteristics as well as cancellations. Identify product preferences and optimize marketing budgets to maximize sales efforts.
How dotData Helps
Through AI Automation, you can optimize marketing campaigns by identifying key predictors like the probability of upselling video services to a client who visited the website a specific number of times.
Business Impact
Increase customer growth as well as upsell/cross-sell opportunities by creating the ideal campaign/product mix.
Sales Optimization
Overview
Analyze agent conversations to identify key attributes and conversation topics that lead to a sale to improve close rates and build more targeted lists.
How dotData Helps
Leverage AI Automation to analyze transcripts of agent calls to build a predictive model of conversations that lead to a sale to optimize call lists and agent scripts.
Business Impact
Increase close rates and agent satisfaction by providing more targeted call lists based on key attributes that lead to a sale.
Network Design
Overview
Automate the maintenance schedules of network facilities based on analysis of historical data to optimize performance, communication quality and to reduce costs.
How dotData Helps
dotData analyzes the large historical performance metrics and parameters to discover and evaluate key patterns that lead to poor quality calls and low performance.
Business Impact
Improve communication quality and increase overall customer satisfaction, all while lowering operational cost.
Network Operation & Maintenance
Overview
Analyze equipment failure data to identify silent failures as well as alarms and underlying conditions that triggered the problems to improve network performance.
How dotData Helps
Analyze CPU resources and session volumes in varying conditions to build predictive profiles of suspected problem areas and events in order to take preventive measures.
Business Impact
Improve communication quality, customer satisfaction and reduce lead time for fault recovery.
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