Transforming Telecom With AI

Realize the best customer experience, optimize network quality, develop new revenue streams by harnessing the power of AI.

AI for Telecome
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AI-Driven Telecommunications

Telecommunication companies are facing increased competition and longer device upgrade cycles. Telecom must leverage AI-driven analytics to help lower customer churn, increase upsell and cross-sell opportunities for new services, and optimize network infrastructure for higher service quality and customer satisfaction. Leverage the power of AI to create a healthier bottom line and to produce new revenue streams.

Optimize telecom campaigns with AI

How dotData Helps Telecom Companies

dotData automatically analyzes your vast transactional customer behavior data containing billions of records and discovers millions of feature hypotheses. Develop more accurate models for customer churn, B2B outbound sales, call center optimization, or network parameter optimization. Gain deeper customer insights through AI-derived features to personalize, automate, and optimize marketing and sales campaigns to boost customer satisfaction and retention.

How dotData Transforms Telecom

Campaign Optimization

Overview

Analyze customer attributes, historical behavior, and usage data to predict contract signing characteristics as well as cancellations. Identify product preferences and optimize marketing budgets to maximize sales efforts.

How dotData Helps

Through AI Automation, you can optimize marketing campaigns by identifying key predictors like the probability of upselling video services to a client who visited the website a specific number of times.

Business Impact

Increase customer growth as well as upsell/cross-sell opportunities by creating the ideal campaign/product mix.

Sales Optimization

Overview

Analyze agent conversations to identify key attributes and conversation topics that lead to a sale to improve close rates and build more targeted lists.

How dotData Helps

Leverage AI Automation to analyze transcripts of agent calls to build a predictive model of conversations that lead to a sale to optimize call lists and agent scripts.

Business Impact

Increase close rates and agent satisfaction by providing more targeted call lists based on key attributes that lead to a sale.

Network Design

Overview

Automate the maintenance schedules of network facilities based on analysis of historical data to optimize performance, communication quality and to reduce costs.

How dotData Helps

dotData analyzes the large historical performance metrics and parameters to discover and evaluate key patterns that lead to poor quality calls and low performance.

Business Impact

Improve communication quality and increase overall customer satisfaction, all while lowering operational cost.

Network Operation & Maintenance

Overview

Analyze equipment failure data to identify silent failures as well as alarms and underlying conditions that triggered the problems to improve network performance.

How dotData Helps

Analyze CPU resources and session volumes in varying conditions to build predictive profiles of suspected problem areas and events in order to take preventive measures.

Business Impact

Improve communication quality, customer satisfaction and reduce lead time for fault recovery.