dotData Transforms Telecom with AI

dotData helps telecom companies optimize marketing campaigns by analyzing customer attributes, behavioral history, and usage data to predict actions such as contract signings and cancellations. By automatically discovering key predictors, dotData enables a deeper understanding of customer behavior, allowing companies to refine marketing strategies and improve new customer acquisitions, upselling, and cross-selling. This AI-driven approach helps telecom providers maximize sales efforts and marketing budgets, driving growth and enhancing customer retention.

dotData uses AI to analyze sales-customer conversations, identifying key attributes and topics that lead to successful deals. By learning from conversation transcripts, dotData builds predictive models to recommend the right products and optimize sales strategies. This AI-powered sales assistant enhances conversion rates and helps create more targeted call lists and agent scripts, improving both sales numbers and agent satisfaction.

dotData analyzes network performance and equipment failures to automate maintenance schedules, optimizing both communication quality and network performance. By evaluating large sets of historical data and performance metrics, dotData identifies key patterns that cause poor call quality and performance issues. This AI-driven approach improves communication quality, reduces operational costs, and boosts overall customer satisfaction.

dotData analyzes equipment failure data to identify both silent failures and alarm-triggered issues, helping improve network performance. By evaluating CPU resources and session volumes under various conditions, dotData builds predictive profiles of potential problem areas, enabling proactive measures to prevent future issues. This AI-driven approach enhances communication quality, improves customer satisfaction, and reduces the lead time for fault recovery.